Coaching as a Tool to Support Quality Improvement Teams

In the context of improving the health system and assuring the quality of services offered, the term “coaching” a dual meaning: It describes the relationship between a team and its coach/ trainer as well as the relationship between a participant and a trainer. Coaches have opportunities to better understand the development of a quality improvement team (QIT) and to provide the support and counseling necessary for it to run smoothly and productively. Coaching also offers opportunities to gain an in-depth understanding of the development of the improvement team overseen by the coach. 

The purpose of this document is to describe the role of the coach, the installation and supervision of coaches, and the process of sustaining the culture of quality.