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Feedback, Complaints and Response Mechanisms Guide

Year Published:
Resource Type:
Technical Guidance

The CRS Feedback, Complaints and Response Mechanisms (FCRM) Guide presents steps and quality standards to enhance FCRM design, start up, implementation, close-out, and it highlights how key actions for FCRMs differ during an emergency response. The guide is accompanied by 12 hands-on tools that are accessible within the PDF itself. The FCRM Guide is intended to be a primary resource for program and response teams, MEAL staff, and senior leadership working to increase accountability, protection mainstreaming, and safeguarding within programming.