Feedback, Complaints and Response Mechanisms Guide

The CRS Feedback, Complaints and Response Mechanisms (FCRM) Guide presents steps and quality standards to enhance FCRM design, start up, implementation, close-out, and it highlights how key actions for FCRMs differ during an emergency response. The guide is accompanied by 12 hands-on tools that are accessible within the PDF itself. The FCRM Guide is intended to be a primary resource for program and response teams, MEAL staff, and senior leadership working to increase accountability, protection mainstreaming, and safeguarding within programming.