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Confidence and Usage of ATMs: Experiences of Syrian Refugees Assisted by WFP’s Multi-Purpose Cash Programme in Lebanon

Sectors:
Emergency Response | Cash & Voucher Assistance (CVA)
Authors:
The Cash Monitoring, Evaluation, Accountability and Learning Organizational Network (CAMEALEON)
Year Published:
2021
Resource Type:
Evaluations and Research
Language:
English

CAMEALEON conducted research to understand the confidence and usage of ATMs by World Food Programme (WFP) which supports 38,395 Syrian refugee families living in extreme poverty in Lebanon by providing them with multi-purpose cash (MPC) transfers to meet their basic needs. The research found that 98 per cent of respondents had no experience of using ATMs in Syria before displacement. Confidence levels vary depending on the action to perform at the ATM with female and illiterate users having lowest confidence levels in using ATMs.