Digital Community Feedback Mechanisms for Faster and Better Response and Learning

This learning brief outlines lessons from adapting these technologies to GOAL’s existing feedback mechanisms, their usage, and recommendations for future implementation. An integrated, digitalized system of feedback collection, management, and analysis has meant that GOAL has real-time community feedback data from every country program, available at both local and global levels. This has enabled GOAL to do real-time case management with timelier responses to queries, complaints, and breaches, timelier investigation, as well as stronger data protection. All this is contributing to the improvement and greater impact of GOAL’s programs.